Service Operations Manager - Temporary

Finning • Saskatoon, SK

9d • Onsite

About The Position

Effectively plan, schedule and manage service workload and resources to meet customers’ expectations for equipment service and maintenance. Responsible for the day-to-day operational requirements of the branch and to set the strategy and goals for the branch operations business plan. This position is temporary full time for 12 months.

Requirements

• 5 to 10 years in a mechanical service environment
• Supervisory or team leadership experience
• Thorough understanding of the union and Finning’s collective agreement

Nice To Haves

• Strong verbal and written communication skills
• Excellent interpersonal skills
• Accuracy and attention to detail
• Strong time management skills
• Strong leadership, coaching, mentoring and human resource management skills
• Proficiency in MS Office Suite and service support systems
• Sound knowledge of current products and services and CAT dealer relationship
• Strong understanding and interpretation of relevant service agreements
• Understanding and use of supporting information systems with an emphasis on DBS
• Strong knowledge of Warranty and Good will practices and budget forecasting
• Complete understanding of Finning’s work order cycle
• Thorough understanding of Leaders in Action
• Thorough understanding of the union and Finning’s collective agreements
• Understands and adheres to Finning policies and procedures, including safety

Responsibilities

• Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, performance feedback, and supporting growth and development opportunities
• Support a healthy and safe workplace by ensuring that all safety practices and policies are followed by employees, contractors and on site customers
• Manage and monitor the work order process
• Continually identify and recommend opportunities to improve service to customers
• Responsible for managing service operations and assets to achieve best possible financial results, aligned with the corporate strategy and personal objectives
• Effective planning, management and reporting of service financial results, assets and facilities requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed