Service Operations Coordinator (North Carolina/Virginia)

Pure Flow Inc • Graham, NC

9h • Onsite

About The Position

The Service Operations Coordinator for Pureflow works with our customers and service team to plan and coordinate service activities. The position involves managing customer agreements, assists with organizing service schedules, managing customer billing, and maintaining excellent relationships with our high-purity water clients and customers. Excellent communication skills are required to effectively manage our customer relationships and to coordinate with other Pureflow teams such as procurement, accounting, engineering, and installation teams.

Requirements

• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.
• Strong mathematical skills to prepare profitability reports/cost analysis and prepare billings
• Solid customer-service orientation; serves internal and external customers with excellence
• Excels in a fast-paced environment; remains flexible, proactive, resourceful and efficient
• High school diploma or GED

Responsibilities

• Set up and maintain customer agreements, jobs and services
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
• Track and generate reports of business segment profitability including cost analysis of services and contract renewals
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing
• Learn and utilize Microsoft Dynamics and other software products (Microsoft Suite) to enter and report activity
• Support customer calls and coordinate service schedule with service technicians
• Provide general administrative support to the Technical Service Center
• Back-up other administrative staff, as requested (e.g., during vacations, seminars, etc.)
• Coordinate with other internal partners to support the growth and profitability of the company

Benefits

• Competitive base salary
• Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED