Service Operations Coordinator

BGIS • Hudson, FL

19h • Remote

About The Position

This position offers a unique opportunity to partner with field operations, service leadership, dispatch teams, and technicians while gaining exposure to business operations, analytics, compliance, billing, inventory management, and workforce performance reporting. If you're highly organized, enjoy problem-solving, and want to build a long-term career with a growing global organization, this role is an excellent next step. As a Service Operations Coordinator, you'll play a critical role in supporting field technicians, service managers, dispatch operations, and business leaders by coordinating administrative, reporting, compliance, and operational activities that help drive exceptional customer service and business performance.

Requirements

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in administrative, operations support, compliance, service coordination, or similar roles.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with Microsoft Office Suite, including: Excel Word Outlook PowerPoint

Nice To Haves

• College coursework or higher education preferred.
• Experience with reporting tools, timekeeping systems, or business analytics.
• Experience supporting field service, facilities, HVAC, construction, or operations organizations.

Responsibilities

• Monitor operational metrics and provide reports, trend analysis, and performance insights to managers.
• Track technician timecards and identify recurring discrepancies, trends, or process issues.
• Review GPS and drive-time data for anomalies and communicate findings to management.
• Alert managers regarding overtime trends and workforce utilization concerns.
• Coordinate vehicle maintenance schedules and communicate upcoming service appointments.
• Maintain on-call schedules, audit tracking reports, and operational documentation.
• Support inventory management activities and assist with tracking operational deadlines.
• Track compliance training completion and send reminders regarding upcoming due dates.
• Assist with expense reporting and credit card spend tracking.
• Review completed work orders and validate invoice accuracy before routing for billing.
• Serve as the first point of contact for accounts receivable follow-up and collections coordination.
• Coordinate weekly meetings, capture meeting notes, and track follow-up action items.
• Support onboarding activities for new technicians and track completion of onboarding milestones.
• Promote and support a safe work environment.
• Follow all company safety, environmental, and sustainability policies.
• Identify opportunities to improve workplace safety and operational efficiency.

Benefits

• Competitive Pay: $19-$24 per hour ($39,520–$49,920 annually)
• Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer match
• Additional Perks: Company-issued cellphone and tablet
• Comprehensive health, dental, vision, life, and disability benefits
• Access to corporate perks through ADP
• Technical training and career development programs
• Opportunities for career advancement and relocation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED