Coordinator of Service Operations

Aquafinity • Santa Ana, CA

6d • $30 - $32 • Onsite

About The Position

Aquafinity is seeking a detail-oriented Service Operations Coordinator to support the daily operations of our Service Department. This role plays a critical part in ensuring service processes run efficiently by coordinating service agreements, preparing quotes, and supporting communication between field technicians and internal teams. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to grow within operations or service management.

Requirements

• 2–3 years of experience in service coordination, operations support, quoting, or administrative roles
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• High school diploma required

Nice To Haves

• Associate degree or relevant coursework preferred

Responsibilities

• Prepare and track Service Maintenance Agreement (SMA) quotes and renewals
• Create detailed service quotes based on technician recommendations and scope
• Process Requests for Quotes (RFQs) from technicians and service staff
• Maintain accurate service agreement records and documentation
• Support technician reporting and field documentation
• Assist with billing documentation and service follow-up
• Coordinate activities between technicians and internal departments
• Provide general administrative and operational support as needed

Benefits

• Medical and dental benefits
• Paid time off and paid holidays
• 401(k) with profit-sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED