Service Operations Coordinator

Lemberg • Brookfield, WI

3d • Onsite

About The Position

Service Operations Coordinator Join an Employee-Owned Company That's Built to Grow Lemberg Electric is one of Southeastern Wisconsin's leading electrical contractors, and we're growing. We are currently looking for a Service Operations Coordinator to support our fast-paced Service department in Brookfield, WI. This is a great opportunity for someone who enjoys organization, customer interaction, scheduling coordination, problem-solving, and supporting a high-performing team. As an employee-owned company, every team member has a stake in our success. We take pride in delivering exceptional service, building long-term customer relationships, and creating opportunities for employees to grow their careers. Our project portfolio includes well-known organizations and facilities such as Milwaukee Tool, Harley-Davidson, Foxconn, IKEA, the Milwaukee Art Museum, Concordia University, Deer District developments, and many others. If you thrive in a collaborative environment where no two days are the same, we'd love to hear from you. For more information, visit www.lembergelectric.com .

Requirements

• High school diploma or GED
• Minimum of 3 years of experience in administrative support, operations coordination, dispatching, accounting support, or a related role
• Strong organizational and multitasking abilities
• Strong communication and customer service skills
• Ability to prioritize work and manage competing deadlines
• Basic accounting and mathematical skills
• Proficiency with Microsoft Office and general business software systems
• Strong attention to detail and follow-through

Nice To Haves

• Experience in the electrical, construction, or service industry
• Experience with dispatching or service coordination
• Experience with Spectrum, BuildOps, or similar ERP/accounting software
• Familiarity with job costing, billing, or project coordination
• Associate degree in business administration, accounting, project management, or a related field

Responsibilities

• Coordinate schedules and service assignments between customers, Service Managers, and field technicians
• Maintain dispatch boards and scheduling systems to support daily operations
• Answer incoming service calls and provide excellent customer support
• Prepare and process customer invoices and billing documentation
• Assist with accounts receivable follow-up and collections communication
• Enter and track change orders, permits, inspections, and related project documentation
• Coordinate bonding applications, insurance certificates, lien waivers, and qualification forms
• Support purchasing activities, purchase orders, and material returns
• Process weekly technician timesheet reporting
• Enter and maintain customer information in company software systems including BuildOps and Spectrum
• Support Service Managers with operational coordination and customer communication
• Conduct customer follow-up calls to ensure satisfaction with completed work
• Assist with continuous improvement efforts and department organization

Benefits

• Medical insurance with prescription coverage
• Dental and vision insurance
• Employee Stock Ownership Plan (ESOP)
• Paid time off
• Mileage allowance
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Identity theft protection subscription
• 401(k) retirement plan
• Supplemental life insurance options
• Career growth opportunities
• Supportive and team-oriented culture
• Stable, long-term employment with a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED