Service Operations Coordinator

KONE • Tampa, FL

17d • Hybrid

About The Position

KONE is a global leader in elevators, escalators, and automatic building doors, providing solutions for maintenance and modernization. The company's mission is to improve urban life by offering innovative solutions for safe, convenient, and reliable journeys. This role, as a Service Operations Coordinator for KONE Americas, will support Southeast District branches and is based at one of these branches. The position requires the ability to multitask in a fast-paced environment, collaborate across all organizational levels, and adapt to changing priorities. Proficiency in technological tools like Microsoft Office (Excel, Word, PowerPoint) and a passion for quality, results, and safety culture are essential. The role involves providing specialized support to the Service Business tendered repair process, including booking orders in SAP, initiating invoice down payments, requisitioning parts, customer follow-up, and coordinating repair schedules. The role interacts with General Managers, Salespeople, Supervisors, and Technicians to enhance tender repair revenues and customer communication.

Requirements

• 2+ years of progressive and successful customer service experience.
• A High School education or equivalent.
• Proficient in MS Word and Excel.
• Well Organized.
• Customer service mindset.

Nice To Haves

• Appetite for learning a new industry.

Responsibilities

• Provide specialized support to the Service Business tendered repair process.
• Book secured Quoted Repair orders in SAP.
• Initiate invoice down payments.
• Requisition parts.
• Follow-up with customers.
• Coordinate with Operations and customers to schedule planned repairs.
• Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
• Perform general office work and administrative tasks related to the ongoing service business of the branch.
• Maintain Technician on-call Scheduler for overtime calls.
• Maintain Scheduler Area Editor.
• Monitor Dispatch Board.
• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly.
• Audit completeness and accuracy of KONECT Building Site notes.
• Provide internal Technician support.
• Manage Fleet Vehicles.
• Assist with Invoice dispute.
• Manage and order Office Supplies.
• Reporting functions for Branch Staff Meetings.
• Process utility invoices.
• Additional duties as assigned.

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED