Service Operations Coordinator

KONE•Tampa, FL

18d•$52,100 - $71,925•Hybrid

About The Position

KONE, a global leader in elevators, escalators, and automatic building doors, is seeking a Service Operations Coordinator for its Americas division to support Southeast District branches. This role is ideal for individuals who thrive in fast-paced environments, can multitask, collaborate effectively across all organizational levels, and adapt to changing priorities. The position requires proficiency with technological tools like Microsoft Office and a passion for quality, results, and safety culture. The role will initially be 100% in-office during training, transitioning to a hybrid schedule, with a 'home base' at the closest branch location. The company emphasizes an innovative, collaborative, and supportive culture that values individual contributions, employee engagement, sustainability, ethical practices, and mutual respect, aiming to help employees achieve career and personal goals while maintaining a healthy work-life balance.

Requirements

2+ years of progressive and successful customer service experience.
High School education or equivalent.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.

Nice To Haves

Appetite for learning a new industry.

Responsibilities

Provide specialized support to the Service Business tendered repair process.
Book secured Quoted Repair orders in SAP.
Initiate invoice down payments.
Requisition parts.
Follow-up with customers.
Coordinate with Operations and customers to schedule planned repairs.
Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and customer communication.
Perform general office work and administrative tasks related to the ongoing service business of the branch.
Maintain Technician on-call Scheduler for overtime calls.
Maintain Scheduler Area Editor.
Monitor Dispatch Board.
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly.
Audit completeness and accuracy of KONECT Building Site notes.
Provide internal Technician support.
Manage Fleet Vehicles.
Assist with Invoice disputes.
Manage and order Office Supplies.
Handle reporting functions for Branch Staff Meetings.
Process utility invoices.
Perform additional duties as assigned.