Service Operations Coordinator

Quest International • Irvine, CA

9h • $22 - $25 • Onsite

About The Position

Quest International is seeking a Service Operations Coordinator to support OEM and strategic customer repair activity at our Irvine Service Repair Center. This role focuses on customer communication, repair and order documentation, shipping, portal updates, follow-up, and administrative accuracy.

Requirements

• High school diploma or equivalent.
• 2+ years of customer service, repair depot, shipping/order support, logistics, OEM support, or related experience.
• Experience with repair/service orders, return authorizations, shipping documentation, or order processing.
• FedEx or comparable shipping-system experience.
• Experience with ERP, CRM, customer portals, ticketing, or order-management systems.
• Microsoft Excel and Word proficiency.
• Minimum 40 WPM typing.
• Strong accuracy, organization, communication, and follow-through.
• Able to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM.
• Pay expectations within $22.00–$25.00/hour.

Nice To Haves

• Hands-on experience with repair/order documentation, shipping paperwork, customer portals, FedEx or similar shipping systems, and deadline-driven operational support.

Responsibilities

• Support OEM and strategic customer repair and service orders.
• Follow up on repair quotes, customer inquiries, orders, and shipments.
• Prepare packing lists, shipping labels, air bills, tracking information, and service documentation.
• Update customer portals, ERP/CRM systems, databases, and repair records.
• Use FedEx Manager or comparable shipping platforms.
• Track repair, shipment, and customer follow-up deadlines.
• Perform administrative quality checks on repair and shipping documentation.
• Follow Quest International ISO procedures and documentation standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED