Service Operations Coordinator

Accredited Labs•Manitowoc, WI

1d•Onsite

About The Position

ATSNUC, Inc. is seeking a Service Operations Coordinator to join their team in Manitowoc, WI. This role serves as the organizational hub for the nuclear gauge service and calibration operation. The coordinator will manage equipment flow, maintain documentation, communicate with customers, support quality processes, and ensure timely service and return of equipment. This is an opportunity for individuals experienced in operations coordination, customer service, logistics, project coordination, administration, or quality systems who excel at managing multiple priorities and driving processes.

Requirements

High school diploma or equivalent.
Strong computer skills, including Microsoft Outlook, Word, and Excel.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple projects, deadlines, and priorities simultaneously.
Ability to work independently and take ownership of responsibilities.
Experience maintaining detailed records, documentation, or tracking systems.

Nice To Haves

Experience in operations coordination, customer service, logistics, project coordination, office administration, quality, or a related role.
Experience with inventory management, purchasing, scheduling, shipping, or vendor coordination.
Experience working within a documented quality system or regulated environment.
Familiarity with ISO/IEC 17025 requirements or quality documentation processes.
Experience supporting technical service operations or equipment-based businesses.
Knowledge of calibration, metrology, radiation safety, or technical equipment environments.
Experience using business management, inventory, service tracking, or ERP software.

Responsibilities

Coordinate equipment throughout the service and calibration process from arrival through completion.
Log incoming equipment into tracking systems and maintain accurate status information.
Monitor workflow and identify jobs requiring follow-up, customer approval, additional testing, or parts.
Coordinate activities between service, calibration, shipping, and outside testing providers.
Review records, documentation, service reports, and shipping paperwork for completeness and accuracy.
Maintain equipment traceability and support compliance with quality and documentation requirements.
Communicate with customers regarding equipment status, scheduling, approvals, and service updates.
Coordinate customer pickups, drop-offs, outbound shipments, rentals, and equipment transfers.
Support inventory management, purchasing activities, vendor communications, and supply replenishment.
Perform routine calibration of radiation survey meters after completing company-provided training.
Assist with invoicing, quotes, purchase orders, scheduling, and other operational documentation.
Support continuous improvement initiatives focused on quality, efficiency, accuracy, and turnaround time.