Service Operations Coordinator - Projects

Rolls-Royce • Mankato, MN

2d

About The Position

This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Coordinates work of Field Service Technicians to achieve successful completion of department goals.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 3 years field service and project management experience in the industrial construction industry or 7 years of field service and project management experience in the industrial construction industry.
• Willingness to travel, domestic and international (up to 50% possible but will vary based on current projects)

Nice To Haves

• Strong ability to manage concurrent tasks and bring projects to completion
• Strong personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
• Strong organizational, planning and follow-up skills
• Strong interpersonal skills and the ability to work effectively with others
• Strong analytical and problem solving skills
• Strong oral and written communication skills
• Good presentation skills
• Good ability to cope with frequent schedule and priority changes

Responsibilities

• Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
• Investigate and resolve customer complaints.
• Establish, build and maintain customer relationships.
• Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
• Audit field service reports for accuracy and completeness.
• Acts as a liaison between customer and other departments.
• Acts as primary factory contact for field service related inquiries.
• Provide activity summaries and project status information to upper management and customers on a regular basis.
• Maintain an expert level of knowledge of account products, business background, and current industry developments.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees