Service Operations Assistant

Albertsons Companies • Shreveport, LA

3h • Onsite

About The Position

The Service Operations Assistant supports front-end execution and overall store service operations by assisting with cashier supervision, customer service, and daily operational standards. This role helps ensure efficient checkout flow, strong service performance, and a clean, organized front-end environment.

Requirements

• High school diploma or equivalent preferred
• Retail or customer service experience required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Leadership support experience preferred

Responsibilities

• Assist in overseeing registers, self-checkout, and service desk activities
• Monitor customer flow and adjust lane coverage to minimize wait times
• Support opening, closing, and shift transitions
• Provide backup coverage during peak periods
• Deliver prompt, friendly, and professional service
• Resolve customer concerns and escalate issues when needed
• Support service desk functions including returns, exchanges, and inquiries
• Maintain a clean and welcoming front-end area
• Support register accountability and cash handling procedures
• Ensure adherence to company policies and loss prevention standards
• Monitor transactions for accuracy and compliance
• Assist in training and guiding front-end associates
• Reinforce service standards and operational expectations
• Provide direction and support during daily operations
• Support store initiatives, promotions, and performance goals
• Maintain supplies and organization at registers and service areas
• Assist with basic reporting and communication to leadership

Benefits

• medical
• dental
• vision
• disability
• life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED