Service Operations Assistant

Albertsons Companies•Mckinney, TX

4h•Onsite

About The Position

The Service Operations Assistant supports front-end and store service operations by assisting in cashier supervision, customer service, and daily execution of operational standards. This role helps ensure a smooth, efficient checkout process while maintaining a high level of customer satisfaction and supporting store leadership.

Requirements

Previous retail or customer service experience required
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

High school diploma or equivalent preferred
Basic leadership or team support experience preferred

Responsibilities

Assist in overseeing front-end operations, including registers and self-checkout
Help manage customer flow by monitoring lines and opening/closing lanes as needed
Provide backup support for cashiers and courtesy clerks during peak periods
Support service desk functions such as returns, exchanges, and customer inquiries
Deliver excellent customer service by greeting and assisting customers promptly
Address customer concerns and escalate issues when necessary
Promote a friendly, helpful, and clean front-end environment
Ensure a positive overall shopping experience
Support cash handling procedures, including register counts and accountability
Ensure adherence to company policies, loss prevention standards, and safety guidelines
Monitor front-end activities for accuracy and compliance
Assist in training new front-end associates on procedures and service expectations
Provide direction and support to team members during shifts
Reinforce company standards and promote teamwork
Support store initiatives, promotions, and service goals
Help maintain supplies and organization at registers and service areas
Assist with opening and closing procedures as needed