Service Operations Assistant

Albertsons Companies • Fort Worth, TX

2d • Onsite

About The Position

The Service Operations Assistant supports front-end store operations by ensuring efficient customer service, maintaining front-end standards, and assisting with supervision of service employees. This role partners closely with the Service Operations Manager to deliver a positive shopping experience while driving operational excellence, safety, and compliance.

Requirements

• Previous retail or customer service experience preferred
• Strong leadership, organization, and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and cash handling skills
• Flexible schedule including evenings, weekends, and holidays

Responsibilities

• Provide exceptional customer service by assisting customers with inquiries, issues, and transactions
• Promote a friendly, fast, and accurate checkout experience
• Resolve customer concerns professionally and escalate when necessary
• Support store initiatives that enhance customer satisfaction and loyalty
• Assist in overseeing daily front-end activities including checkstands, self-checkout, and service desk
• Monitor and ensure proper cash handling, register procedures, and transaction accuracy
• Help manage lines, call for backup, and ensure proper staffing coverage during peak times
• Ensure adherence to company policies, procedures, and operational standards
• Support hiring, onboarding, and training of front-end employees
• Provide daily direction and coaching to cashiers, courtesy clerks, and service staff
• Reinforce productivity standards and monitor performance
• Promote a positive, team-oriented work environment
• Ensure front-end and service areas are clean, organized, and fully stocked
• Oversee impulse merchandising, displays, and promotional execution at checkout
• Maintain safety standards and ensure all compliance procedures are followed
• Assist with scheduling, timekeeping, and labor management for front-end associates
• Support cash office functions as needed (pickups, loans, audits)
• Ensure compliance with company policies, safety regulations, and loss prevention standards

Benefits

• medical
• dental
• vision
• disability
• life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed