Service Operations Assistant

Albertsons•Grand Prairie, TX

1d•Onsite

About The Position

The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment. This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution.

Requirements

Previous retail or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer and cash handling knowledge
Flexible schedule including evenings, weekends, and holidays

Responsibilities

Deliver fast, friendly, and accurate service at all times
Assist customers with inquiries, issues, and service recovery
Promote a positive checkout experience and resolve concerns professionally
Support initiatives that improve customer satisfaction and loyalty
Assist in overseeing checkstands, self-checkout, and service desk activity
Help manage customer flow and ensure proper staffing during peak times
Ensure compliance with cash handling, register accuracy, and POS procedures
Monitor front-end conditions to keep operations running efficiently
Provide direction, coaching, and daily support to front-end employees
Assist with training new hires and reinforcing service standards
Monitor productivity and help maintain accountability across the team
Promote a positive, team-oriented work environment
Maintain clean, organized, and fully stocked front-end and service areas
Support execution of impulse displays and promotional setups
Ensure signage and pricing are accurate and up to date
Maintain safety and cleanliness standards at all times
Assist with scheduling, timekeeping, and labor support
Support cash office functions such as pickups, loans, and audits as needed
Ensure adherence to company policies, safety procedures, and compliance standards