Service Operations Assistant

Albertsons • Houston, TX

3d • Onsite

About The Position

The Service Operations Assistant supports front-end store operations by assisting with customer service, associate supervision, checkout performance, and daily execution of service-related programs. This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a key leadership resource for front-end associates and assists in maintaining exceptional service standards throughout the store.

Requirements

• High school diploma or equivalent.
• Previous retail or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Previous supervisory, lead, or management experience.
• Experience with front-end operations, cash handling, or customer service management.
• Knowledge of retail labor scheduling and performance management.
• Experience coaching and developing associates.

Responsibilities

• Support daily front-end operations, including checkout, customer service, and service desk functions.
• Monitor customer traffic and assist with staffing adjustments to maintain service standards.
• Help ensure efficient operation of registers, self-checkout areas, and customer service functions.
• Support execution of company programs, promotions, and operational initiatives.
• Assist in maintaining front-end organization, cleanliness, and readiness throughout the day.
• Deliver exceptional customer service and resolve customer concerns professionally.
• Foster a welcoming, customer-focused culture among associates.
• Assist customers with questions, transactions, returns, exchanges, and service issues.
• Support efforts to improve customer satisfaction and loyalty.
• Promote a positive shopping experience through friendly and responsive service.
• Assist with training, coaching, and developing front-end associates.
• Provide daily direction and support to cashiers, courtesy clerks, and service personnel.
• Reinforce company policies, procedures, and service expectations.
• Promote teamwork, accountability, and associate engagement.
• Assume leadership responsibilities in the absence of the Service Operations Manager.
• Help ensure compliance with cash handling, register accountability, and loss prevention procedures.
• Monitor front-end productivity and support operational improvements.
• Assist with labor management and scheduling execution.
• Support compliance with company policies, safety standards, and operational procedures.
• Help identify and resolve operational issues that impact service performance.
• Promote and maintain a safe environment for customers and associates.
• Ensure compliance with company policies, regulatory requirements, and operational standards.
• Assist with accident prevention and safety awareness initiatives.
• Maintain confidentiality of customer and company information.
• Report and address safety concerns promptly.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED