Service Operations Assistant

Albertsons Companies • Fort Worth, TX

13d • Onsite

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure exceptional customer service, efficient store operations, regulatory compliance, and associate development. The Service Operations Assistant plays a key role in maintaining a positive shopping environment while supporting operational goals, customer satisfaction, and store profitability.

Requirements

• Strong customer service and communication skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying up to 40 pounds.
• Ability to work in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Basic cash-handling and operational knowledge preferred.
• Leadership and team development.
• Customer service excellence.
• Cash-handling and operational accuracy.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.
• Help ensure adequate staffing and effective deployment of associates throughout the day.
• Monitor front-end productivity, service levels, and operational efficiency.
• Support execution of company programs, promotions, and customer service initiatives.
• Assist in maintaining a clean, organized, and customer-friendly environment.
• Deliver exceptional customer service and serve as a resource for customers and associates.
• Handle customer concerns, questions, refunds, and service recovery situations professionally.
• Promote a customer-first culture focused on engagement, satisfaction, and loyalty.
• Support initiatives designed to improve the overall shopping experience.
• Assist with cash management procedures, register accountability, and balancing processes.
• Ensure compliance with company cash-handling policies and operational procedures.
• Support audits, cash office functions, and financial accuracy standards.
• Assist in monitoring compliance with company policies, safety standards, and regulatory requirements.
• Assist in training, coaching, and developing front-end associates.
• Promote teamwork, accountability, and a positive workplace culture.
• Help coordinate schedules, breaks, and daily work assignments.
• Provide performance feedback and support associate growth and development.
• Serve as a leader on duty when assigned and support store-wide operations.
• Assist in maintaining service standards throughout all customer-facing areas of the store.
• Monitor queue management, checkout efficiency, and customer wait times.
• Support execution of operational initiatives and process improvements.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Support store safety programs and compliance initiatives.
• Assist in responding to customer and associate incidents according to company procedures.
• Ensure adherence to loss prevention, safety, and operational policies.
• Promote a safe and secure environment for customers and associates.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED