Service Operations Assistant

Albertsons Companies • Mesquite, TX

6d • Onsite

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates, maintaining operational efficiency, ensuring compliance with company policies, and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.

Requirements

• Supervising front-end associates
• Maintaining operational efficiency
• Ensuring compliance with company policies
• Supporting service-related initiatives
• Promoting a positive customer-focused environment
• Ensuring smooth daily operations
• Delivering exceptional customer service
• Overseeing front-end activities
• Resolving customer concerns
• Improving customer satisfaction
• Ensuring timely, accurate, and friendly service
• Training, coaching, and developing front-end associates
• Providing direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members
• Promoting teamwork, accountability, and a positive work environment
• Onboarding and training new associates
• Supporting performance management and recognition initiatives
• Serving as a leader on duty
• Coordinating front-end staffing and workflow
• Monitoring checkout lane activity
• Supporting daily operational plans and department objectives
• Ensuring company service standards and operating procedures are followed
• Implementing company programs, promotions, and operational initiatives
• Maintaining store readiness and front-end presentation standards
• Supporting cash accountability procedures and front-end financial controls
• Assisting with register audits, cash pickups, deposits, and reconciliation activities
• Monitoring associate compliance with cash handling policies and procedures
• Identifying and resolving cash variances and procedural concerns
• Maintaining accurate records and required operational documentation
• Ensuring compliance with company policies, safety standards, and operational procedures
• Monitoring front-end activities for loss prevention practices
• Supporting safety initiatives
• Assisting with incident reporting and follow-up activities
• Participating in operational audits and compliance reviews
• Assisting with customer service desk operations
• Supporting store-wide initiatives and cross-functional operational needs
• Providing backup support for front-end and customer service functions
• Maintaining service desk accuracy, organization, and compliance
• Supporting community outreach and customer engagement activities

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
• Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
• Support initiatives that improve customer satisfaction and store service standards.
• Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.
• Assist with supervising, training, coaching, and developing front-end associates.
• Provide direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Support performance management and recognition initiatives.
• Serve as a leader on duty when assigned.
• Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
• Monitor checkout lane activity and adjust staffing based on business needs.
• Support daily operational plans and department objectives.
• Ensure company service standards and operating procedures are consistently followed.
• Assist with implementation of company programs, promotions, and operational initiatives.
• Help ensure store readiness and front-end presentation standards are maintained.
• Support cash accountability procedures and front-end financial controls.
• Assist with register audits, cash pickups, deposits, and reconciliation activities.
• Monitor associate compliance with cash handling policies and procedures.
• Help identify and resolve cash variances and procedural concerns.
• Maintain accurate records and required operational documentation.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure adherence to loss prevention practices.
• Support safety initiatives and help maintain a safe environment for customers and associates.
• Assist with incident reporting and follow-up activities.
• Participate in operational audits and compliance reviews as needed.
• Assist with customer service desk operations, including returns, exchanges, refunds, lottery, money services, and store programs where applicable.
• Support store-wide initiatives and cross-functional operational needs.
• Provide backup support for front-end and customer service functions during peak business periods.
• Assist in maintaining service desk accuracy, organization, and compliance.
• Help support community outreach and customer engagement activities as directed.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed