Service Operations Analyst

LiveView Technologies•American Fork, UT

About The Position

The Service Operations Analyst supports LVT’s Service Operations team, whose mission is to develop the strategy, processes, and initiatives that help Customer Experience teams deliver a world-class experience. Reporting to the Sr. Director of Strategy & Operations, this role serves as the subject matter expert and analytical engine for Client Services, owning major analytical and process initiatives from problem definition through delivery. It combines data analysis with hands-on process engineering to improve efficiency and quality, while partnering with other post-sales teams where their work connects. The role requires registering with the state of Utah as an Alarm Agent. Registration includes a federal background check, fingerprinting, and an application. All candidates must also pass a drug screening and background check upon employment, and must be authorized to work in the U.S.

Requirements

3–5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.
Experience managing physical assets, such as fleet location, utilization, maintenance, and disposition, and the systems and data that support them.
Proficiency in SQL and Excel.
Demonstrated root-cause analysis that influenced a decision.
Experience building and implementing work-management workflows and documenting them for others to follow.
Power-user experience with work-management systems and ERPs, including identifying configuration gaps that affect data quality.
Ability to translate complex datasets into executive summaries that drive decisions and justify workflow or system changes.
Ability to communicate technical system changes and data insights as clear, actionable plans that team members at all levels can adopt.
Experience training or mentoring teammates, formally or informally.
B.S. in Business Administration, Operations Management, Data Analytics, or a related field.
Register with the state of Utah as an Alarm Agent, including completing a federal background check, fingerprinting, and an application.
Pass a drug screening and background check upon employment.
Be authorized to work in the U.S.

Nice To Haves

Experience building interactive dashboards in BI tools such as Tableau or Power BI against live datasets.
Working knowledge of a cloud data warehouse such as Snowflake.
Experience using CRM/ERP native reporting.
Experience using Oracle.

Responsibilities

Own the reporting suite and interactive dashboards tracking Fleet health; use AI, SQL, Excel, and BI tools for root-cause analysis and produce executive-ready summaries supporting workflow or system changes.
Identify friction points and reporting or configuration gaps in tools running off Oracle Fusion; lead optimization initiatives and use data to demonstrate ROI and impact.
Lead end-to-end work-management optimization within Client Services, including hand-offs, task accountability, escalation paths, and third-party vendor performance; map processes, identify bottlenecks, and deliver measurable improvements.
Define ambiguous cross-team problems and carry initiatives through to delivery with minimal supervision and consistently high quality.
Partner with post-sales leadership to connect team performance data with process or system gaps and develop practical solutions that support consistent service quality.
Serve as the Fleet Management power user for core service tools, optimizing configurations for team efficiency and granular, reliable data capture.
Own and maintain the Fleet Management Service Playbook, keeping procedures accessible, current, and grounded in data-verified best practices.
Document findings and share insights with peers to strengthen collective team knowledge.
Build relationships with adjacent post-sales teams so initiatives are practical, scalable, and adopted by the people doing the work.