Operations Analyst

Physicians East • Greenville, NC

3d

About The Position

The Operations Analyst supports the operational and financial performance of Physicians East through data analysis, departmental performance monitoring, identification of improvement opportunities, and support for organizational initiatives. The role works with executive leadership, department managers, clinical supervisors, and administrative teams to evaluate productivity, staffing, patient access, workflows, and resource utilization. It develops and maintains standardized departmental scorecards and provides actionable recommendations to improve operational efficiency, financial performance, and patient experience.

The position serves as an analytical and operational support resource and has no direct supervisory responsibility unless specifically assigned. It works closely with department managers and clinical leadership but does not assume their responsibility for daily operations, employee supervision, or clinical decision-making. The position is primarily office-based, with regular interaction with operational and clinical departments; travel between Physicians East locations may be required.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Analytics, or a related field.
• At least three years of experience in healthcare operations, business analytics, financial analysis, or a related field.
• Familiarity with electronic health records and practice management systems.
• Strong analytical, critical-thinking, and problem-solving skills.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis.
• Understanding of physician practice operations, patient scheduling, staffing models, and productivity measures.
• Ability to interpret financial and operational data and develop practical recommendations.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Ability to collaborate with clinical, administrative, and executive leadership.
• Strong attention to detail, accuracy, and confidentiality.
• Working knowledge of HIPAA and healthcare data privacy requirements.

Nice To Haves

• Master's degree.
• Experience in a multi-specialty physician practice, medical group, or large healthcare organization.
• Experience developing operational dashboards, performance scorecards, and management reports.
• NextGen experience.
• Experience with Power BI, Tableau, or similar reporting tools.

Responsibilities

• Analyze operational performance across specialties, departments, and locations; monitor KPIs, identify trends and inefficiencies, compare results with benchmarks and organizational goals, and provide recommendations to leadership.
• Develop, implement, and maintain standardized monthly operational scorecards for specialties, departments, and providers; establish consistent metrics with leadership and managers; identify variances and prepare consolidated dashboards and executive summaries.
• Collaborate with department managers to review scorecard results, identify improvement opportunities, monitor corrective action plans, and ensure scorecards are accurate, consistent, and distributed on time.
• Evaluate departmental financial performance, operating expenses, resource utilization, provider schedules, appointment capacity, patient volumes, productivity, staffing levels, overtime, and labor productivity.
• Support financial modeling, business planning, and feasibility assessments for new or expanded services; work with finance and revenue cycle teams to identify opportunities to improve financial performance.
• Evaluate workflows and recommend improvements; assist managers in resolving operational challenges; support standardized processes, policies, and procedures; participate in initiatives related to patient access, scheduling, staffing, and departmental performance; and report improvement outcomes to leadership.
• Extract, validate, and analyze data from electronic health records, practice management systems, and other organizational platforms; develop recurring reports and dashboards; ensure data accuracy and timely delivery; translate data into findings and recommendations; and coordinate resolution of data integrity issues.
• Assist leadership with planning, implementing, and monitoring operational projects; track milestones, deliverables, and outcomes; conduct research and benchmarking; prepare executive summaries, presentations, and recommendations; and support growth, service expansion, and restructuring initiatives.
• Monitor and report progress toward departmental performance goals and complete assigned analytical projects and reporting requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level