Customer Service Specialist

Agiliti•Greensboro, NC

20d•Onsite

About The Position

The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk. Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

Requirements

0 – 3 years Administrative or other applicable experience
Demonstration of organizational effectiveness
Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers.
Exhibits flexibility in work schedule in order to meet customer needs.
Time management and organizational skills.
Ability to sit, stand, lift, bend and stoop numerous times throughout the day

Nice To Haves

Bachelor’s degree in Business Administration strongly preferred but not required
Desire to cultivate skills to grow professionally.
Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise

Responsibilities

Creating and maintaining asset profile and service tickets with a high level of accuracy
Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion.
Executing and understanding all department standard operating procedures
Working closely with technical staff to insure resolution of service level issues in a timely manner
Assisting in achieving full compliance with medical equipment management programs
Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
Adhere to month end procedures, requirements and timelines
Support quality control efforts to align both revenue and expense activities