Customer Service Specialist
RelaDyne LLC•Houston, TX
•$28 - $33•Onsite
About The Position
RelaDyne is seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely.
Requirements
- 2+ years of experience in billing, accounts receivable, project coordination, customer support, operations support, or a related field
- Experience with invoicing, collections, or order-to-cash processes preferred
- Strong attention to detail and ability to identify and resolve discrepancies
- Experience working with ERP, CRM, or business management systems (Sage experience preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational, communication, and problem-solving skills
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
- Customer-focused mindset with the ability to collaborate across departments
Nice To Haves
- Experience in industrial services, distribution, construction, manufacturing, or field service environments
- Familiarity with project-based billing and service operations
- Experience supporting billing audits, reconciliations, or revenue-related activities
Responsibilities
- Coordinate service schedules, work orders, and project timelines
- Track project progress and ensure timely completion of service activities
- Partner with field operations and service teams to support execution and customer satisfaction
- Maintain accurate information in company systems to support planning, reporting, and visibility
- Support invoicing and billing processes to ensure accuracy and timeliness
- Review customer purchase orders and billing requirements
- Assist with invoice reconciliation and resolution of discrepancies
- Support order-to-cash processes from project completion through payment collection
- Process quotes, order entries, and service-related documentation.
- Coordinate equipment orders, rentals, and logistics as needed.
- Respond to customer and internal inquiries professionally and efficiently.
Benefits
- Competitive pay: $28-$33 per hour
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Paid time off and company holidays
- Career growth opportunities within a growing national organization
- Collaborative and team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
