Customer Service Specialist

Rock Island Auction Company•Rock Island, IL

11d•Onsite

About The Position

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for a full-time Customer Service Specialist in Rock Island, Illinois! This role involves delivering world-class customer support as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe. The position requires being a communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. This non-exempt, full-time position is 100% on-site.

Requirements

Ability to learn and apply ATF compliance and internal protocols.
Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
Effective professional written and verbal communication skills.
Excellent organizational and time management skills.
Ability to maintain confidentiality and act with integrity.
Intermediate proficiency with computers (including Microsoft Office) and office equipment.
Knowledge and ability to perform basic math skills.
Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.
Minimum one year of experience in customer service, administrative support, or a related role.

Nice To Haves

Associate’s degree in a related field preferred.
Experience in auction services, retail, or high-volume customer interaction environments is a plus.

Responsibilities

Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
Outbound calling for solicitation of bids and contacting clients.
Process customer invoices and post-auction follow-ups, ensuring timely payments and account updates.
Create and update customer data within multiple in-house databases.
Build and maintain long-lasting professional relationships with buyers and collectors.
Keep accurate records of customer interactions.
Support and encourage teammates to achieve shared goals and objectives.
Engage in active listening and problem solving with customers.