Service Officer (Community Development Lending and Investing Post Closing)
About The Position
Responsible for servicing an assigned portfolio of products primarily for the Community Development Lending and Investing Line of Business. This role focuses on non-owner occupied/interim loan servicing, portfolio administration, and related client services. The position requires excellent communication with lending staff and partners, with a client segment focus on local, regional, and national developers using various tax credits and financing for commercial, residential, and multifamily transactions. Key responsibilities include independently managing pre-closing and pre-boarding document review, risk management, providing superior client service, problem-solving, and loan system processing including boarding, maintenance, and data integrity.
Requirements
- 4-year College Degree or equivalent real estate business experience
- Strong solution-oriented and problem solving skills
- Detail-oriented
- Aptitude for analysis, systems and mathematics
- Strong written and verbal communication skills
- Ability to handle multiple tasks in a high volume environment
- PC proficiency including familiarity with Microsoft Excel and Word
Nice To Haves
- Knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
- Familiarity with multi-bank loan participations and syndications
- Familiarity with Commercial Loan Systems and Deposit Systems
Responsibilities
- Responsible for supporting client service functions for credit and non-credit products offered by the Real Estate Capital Division.
- Responsible for all post-closing services for an assigned portfolio of low complexity loan structures.
- Provides backup for servicing for team members.
- Active involvement and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements for less complex value add/rehab loans and attending meetings.
- Establishes and maintains servicing files including collateral release document preparation and monitoring, letter of credit issuance.
- Identifies exceptions and obtains appropriate approvals as necessary.
- Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, holdbacks, and lease-up requirements.
- Initiates financial and collateral transactions based on customer request or loan document provisions.
- Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction.
- Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
- Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
- Clearly and immediately communicates problems/issues to Manager and/or RM.
- Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
- Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management.
- Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions.
- Active participation in projects as needed.
Benefits
- Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
