Real Estate Lending Post Closing Clerk

Knoxville TVA Employees Credit Union•Knoxville, TN

7d•Onsite

About The Position

This role is responsible for auditing closed loan files to ensure all documentation and signatures are complete. The clerk will manage the acquisition of post-closing Lender's Title Policies and the receipt of Deed of Trust and Release of Lien documents from county Register of Deeds offices. A key responsibility includes completing Home Mortgage Disclosure Act (HMDA) reporting for the Federal Reserve Board. The position also involves contacting third parties, such as attorneys, to obtain missing documentation, performing Government Monitoring on mortgage files, and providing customer service by answering the phone professionally. Additionally, the role offers support for email distribution, online applications, and referrals, with opportunities to cross-sell lending products and Credit Union services. Adherence to Credit Union policies, regulations, and professional representation are expected, along with maintaining regular attendance and cooperative work habits.

Requirements

High school diploma or general education degree (GED)
One or more years of clerical/administrative office experience or equivalent combination of education and experience.

Nice To Haves

Previous title company experience preferred.

Responsibilities

Audit closed loan files for missing documentation, signatures, etc.
Responsible for obtaining post-closing Lenders Title Policies.
Responsible for receipt of Deed of Trust and Release of Lien from Register of Deeds office from each county.
Responsible for the completion of the Home Mortgage Disclosure Act (HMDA) reporting to Federal Reserve Board.
Contact the offices of attorneys or any other third party for remaining documentation.
Perform Government Monitoring on all mortgage files.
Answer telephone promptly and greet members courteously and professionally prior to transferring them to the appropriate person.
Perform back-up assistance on distribution of [email protected] emails, online applications and referrals, as needed.
Cross-sell other lending products and Credit Union services.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.