Service Now Platform Architect

Northern Trust • Chicago, IL

20d • $137,400 - $233,600

About The Position

Northern Trust is seeking an experienced, strategic ServiceNow Platform Architect with a primary focus on security. The role defines and drives security architecture, standards, and governance for the enterprise ServiceNow platform, while helping establish technical standards, lead platform governance, and design solutions that address complex business requirements and comply with industry regulations.

The architect establishes secure, scalable patterns across identity and access management, authentication, authorization, ACLs, privileged access, service accounts, APIs and integrations, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance. The role partners with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and other stakeholders to keep ServiceNow solutions secure, compliant, supportable, and aligned with enterprise security policies.

The architect serves as the ServiceNow Platform Security subject-matter expert and architecture authority, providing guidance to architects, engineering leads, developers, administrators, and partner teams. The position requires a bachelor's degree and 15+ years of IT experience, including significant ServiceNow architecture, engineering, or solution design experience and at least five years as a ServiceNow Architect in a large enterprise environment focused on platform security, access control, and administration. The stated salary range is $137,400–$233,600 USD. Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field.
• 15+ years of IT experience, including significant ServiceNow architecture, engineering, or solution design experience.
• 5+ years as a ServiceNow Architect in a large enterprise environment, focused on platform security, access control, and administration.
• Strong understanding of ServiceNow ACLs, roles, groups, and security best practices.
• Familiarity with identity management systems.
• Experience integrating ServiceNow with identity providers using SAML, OAuth, SCIM, or LDAP.
• Experience in cybersecurity, including risk assessments, audit response, or vulnerability management.
• Strong knowledge of ServiceNow architecture, configuration, application development, integrations, data, and security.
• Experience establishing architecture standards, design patterns, governance, and engineering guardrails.
• Strong understanding of ITSM/ITIL, security, privacy, risk, and enterprise technology practices.
• Strong communication and influencing skills across technology and business stakeholders.
• Authorization to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience in financial services or another highly regulated industry.
• Experience across ServiceNow products such as ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and DevOps.
• Experience with enterprise-scale ServiceNow modernization or transformation.
• ServiceNow CSA certification; CIS, CAD, or CTA certifications are preferred.

Responsibilities

• Define and maintain ServiceNow platform security architecture, standards, security patterns, guardrails, and roadmap.
• Establish governance and control procedures for platform access, security configurations, applications, integrations, and customizations.
• Assess the security architecture of new capabilities, plugins, releases, and major solution designs.
• Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access.
• Drive least privilege, Segregation of Duties, role rationalization, and periodic access reviews.
• Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns.
• Establish standards for table-, record-, and field-level access controls; review complex ACL and role models for security, maintainability, performance, and unintended access.
• Reduce excessive administrative privileges and legacy access structures.
• Define security controls for administrator, generic, service, and integration accounts, including privileged credential-management patterns using CyberArk or equivalent PAM/secrets-management technologies.
• Define ownership, credential rotation, monitoring, recertification, and auditability requirements for privileged and service accounts.
• Define secure patterns for REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, certificates, and integration identities.
• Govern scoped applications, cross-scope access, and application isolation; ensure integrations incorporate authentication, authorization, encryption, credential protection, logging, and traceability.
• Establish secure development standards for JavaScript, Glide APIs, Script Includes, Business Rules, Flow Designer, Scripted REST APIs, IntegrationHub, and custom/scoped applications.
• Conduct architecture, security-design, and code reviews; identify insecure customizations and drive remediation of security-related technical debt.
• Assess platform security configurations and recommend remediation of identified gaps.
• Define monitoring for privileged activity, authentication, integration identities, service accounts, and security-sensitive changes.
• Support vulnerability assessments, security reviews, penetration-testing remediation, and platform-hardening initiatives.
• Evaluate security implications of ServiceNow upgrades, patches, hotfixes, plugins, and new features.
• Define regression validation for ACLs, authentication, authorization, integrations, and critical security controls; incorporate security validation into ATF and release-management processes.
• Establish documented security controls, evidence requirements, exception processes, and audit procedures.
• Perform periodic reviews of platform access and security configurations; support internal and external audits and regulatory assessments.
• Apply relevant enterprise security and privacy frameworks, including NIST and applicable ISO standards.
• Serve as the ServiceNow Platform Security SME and architecture authority, guiding architects, engineering leads, developers, administrators, Identity Management, Cybersecurity, Risk, and Product teams.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal