Sr. Director, Global Service Now Platform

Cargill • Shorewood, MN

5d • $190,000 - $280,000

About The Position

The Sr. Director, Global ServiceNow Platform is accountable for the strategy, engineering, reliability, security, adoption, and business value of CargillNow, Cargill’s enterprise ServiceNow platform. The role leads a global, product-oriented organization across platform engineering, IT service management, IT operations management, catalog engineering, major incident management, and lifecycle execution. The leader will develop the platform into an enterprise operating system for digital work that is simple for employees, trusted by product teams, resilient at global scale, and increasingly automated through data, AI, and reusable engineering. The position balances platform stewardship with measurable outcomes, disciplined governance, and clear accountability across product teams, while maintaining a strong commitment to customer-centricity and end-user experience.

The role directs strategic planning, budgeting, vendor relationships, system monitoring and maintenance, security and compliance, disaster recovery and business continuity, innovation, and stakeholder partnerships. It also leads and develops team members, setting expectations, aligning goals, coaching, measuring progress, supporting development, and fostering an inclusive team culture. The expected salary is $190,000–$280,000, and the position is eligible for a discretionary incentive award. Compensation may vary based on factors including location, certifications, education, and experience. Cargill offers a comprehensive benefits program, with benefits dependent on the position offered and hours worked.

Requirements

• At least 8 years of experience leading enterprise platforms, IT service management, IT operations, platform engineering, or related technology functions within a large, complex organization.
• Demonstrated experience leading enterprise-wide ServiceNow capabilities in areas such as ITSM, ITOM, Service Catalog, CMDB/CSDM, workflow automation, Major Incident Management, or employee service experiences.
• Demonstrated experience establishing platform governance, architecture, and engineering standards that support scalability, reliability, security, integration, and responsible platform growth.
• Experience leading globally distributed technical teams and leaders, including building organizational capability, developing talent, establishing accountability, and driving consistent execution across regions.

Nice To Haves

• 12 years of relevant experience.
• Demonstrated experience using AI, generative AI, agentic AI, intelligent automation, predictive capabilities, or ServiceNow AI capabilities to improve employee experience, operational efficiency, incident resolution, and service delivery.
• Demonstrated success simplifying employee digital experiences, including service portals, catalogs, self-service, knowledge management, virtual agents, and automated fulfillment.

Responsibilities

• Own and direct the development and implementation of information technology infrastructure strategic plans that support organizational goals, scalability, and efficiency.
• Own and validate the information technology infrastructure budget to ensure cost-effective solutions and alignment with financial goals.
• Own and direct vendor and service-provider relationships, including contract negotiations, to ensure value and service quality.
• Provide technical direction for continuous monitoring and maintenance of information technology systems to support performance and availability.
• Direct the implementation of security protocols to protect infrastructure and maintain regulatory compliance.
• Direct the development and maintenance of disaster recovery and business continuity plans to protect data integrity and availability during emergencies.
• Champion continuous improvement initiatives and incorporate new technologies and industry standards.
• Build strategic partnerships with internal and external senior stakeholders, understand their needs, communicate effectively, and ensure project alignment and success.
• Manage and develop team members by setting performance expectations, aligning goals, giving and seeking feedback, coaching, measuring progress, holding people accountable, supporting employee development, recognizing achievements and lessons learned, and fostering an inclusive team culture.
• Lead the strategy, engineering, reliability, security, adoption, and business value of CargillNow, Cargill’s enterprise ServiceNow platform.
• Lead a global, product-oriented organization spanning platform engineering, IT service management, IT operations management, catalog engineering, major incident management, and lifecycle execution.
• Drive the platform’s development into an enterprise operating system for digital work, with a focus on employee simplicity, product-team trust, global resilience, and increased automation through data, AI, and reusable engineering.
• Ensure engineering decisions, process improvements, and technology deployments enhance the end-user experience, drive satisfaction, and deliver measurable business value.

Benefits

• Comprehensive benefit program, including medical and/or other benefits dependent on the position offered and hours worked.
• Eligible for a discretionary incentive award dependent on company performance and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed