Sr. Director, Global Service Now Platform

Cargill • Wayzata, MN

3d

About The Position

The Sr. Director, Global ServiceNow Platform is accountable for the strategy, engineering, reliability, security, adoption, and business value of CargillNow, Cargill’s enterprise ServiceNow platform. The role leads a global, product-oriented organization spanning platform engineering, IT service management, IT operations management, catalog engineering, major incident management, and lifecycle execution.

The leader will evolve the platform from a technology implementation into an enterprise operating system for digital work—simple for employees, trusted by product teams, resilient at global scale, and increasingly automated through data, AI, and reusable engineering. The role balances platform stewardship with measurable outcomes, disciplined governance, and clear accountability across product teams. It has a broad impact on day-to-day services across Cargill and requires a strong commitment to customer-centricity, ensuring engineering decisions, process improvements, and technology deployments enhance the end-user experience, satisfaction, and measurable business value.

Requirements

• At least 8 years of experience leading enterprise platforms, IT service management, IT operations, platform engineering, or related technology functions in a large, complex organization.
• Demonstrated experience leading enterprise-wide ServiceNow capabilities, such as ITSM, ITOM, Service Catalog, CMDB/CSDM, workflow automation, Major Incident Management, or employee service experiences.
• Demonstrated experience establishing platform governance, architecture, and engineering standards that enable scalability, reliability, security, integration, and responsible platform growth.
• Experience leading globally distributed technical teams and leaders, including building organizational capability, developing talent, establishing accountability, and driving consistent execution across regions.

Nice To Haves

• 12 years of relevant experience.
• Experience using AI, generative AI, agentic AI, intelligent automation, predictive capabilities, or ServiceNow AI capabilities to improve employee experience, operational efficiency, incident resolution, and service delivery.
• Success simplifying employee digital experiences, including service portals, catalogs, self-service, knowledge management, virtual agents, and automated fulfillment.

Responsibilities

• Own and direct the development and implementation of strategic information technology infrastructure plans that support organizational goals, scalability, and efficiency.
• Own and validate the information technology infrastructure budget, ensuring cost-effective solutions and expenditures aligned with financial goals.
• Own and direct vendor and service-provider relationships, including contract negotiation, to ensure value and service quality.
• Provide technical direction for continuous monitoring and maintenance of information technology systems to ensure performance and availability.
• Direct the implementation of security protocols to protect information technology infrastructure and maintain regulatory compliance.
• Direct the development and maintenance of disaster recovery and business continuity plans to protect data integrity and availability during emergencies.
• Champion continuous improvement initiatives, incorporating new technologies and industry standards to improve infrastructure capabilities.
• Build strategic partnerships with internal and external senior leadership stakeholders, understand their needs, and enable communication for project alignment and success.
• Manage team members by setting expectations and goals, aligning work, providing and seeking feedback, coaching, measuring progress, holding people accountable, supporting development, recognizing achievements and lessons learned, and fostering an inclusive team culture.
• Lead the strategy, engineering, reliability, security, adoption, and business value of CargillNow.
• Lead a global, product-oriented organization across platform engineering, ITSM, ITOM, catalog engineering, major incident management, and lifecycle execution.
• Drive the platform’s evolution into an enterprise operating system for digital work, with a focus on employee experience, resilience, automation, governance, and measurable outcomes.

Benefits

• Comprehensive benefit program, including medical and/or other benefits dependent on the position offered and hours worked.
• Eligible for a discretionary incentive award dependent on company and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed