Service Now Platform Architect

Northern Trust•Chicago, IL

18d

About The Position

Northern Trust is seeking an experienced, strategic ServiceNow Platform Architect focused primarily on security. The role defines and drives security architecture, standards, and governance for the enterprise ServiceNow platform, while setting technical standards, leading platform governance, and designing solutions that meet complex business needs and comply with industry regulations. The architect establishes secure, scalable patterns across identity and access management, authentication and authorization, ACLs, privileged access, service accounts, API and integration security, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance. The architect works closely with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and other stakeholders to keep ServiceNow solutions secure, compliant, supportable, and aligned with enterprise security policies. The role serves as the ServiceNow Platform Security subject matter expert and architecture authority, providing guidance to technical and business teams.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field.
15+ years of IT experience, including significant ServiceNow architecture, engineering, or solution design experience.
5+ years as a ServiceNow Architect in a large enterprise environment, focused on platform security, access control, and administration.
Strong understanding of ServiceNow ACLs, roles, groups, and security best practices.
Familiarity with identity management systems.
Experience integrating ServiceNow with identity providers using SAML, OAuth, SCIM, or LDAP.
Experience in cybersecurity, including risk assessments, audit response, or vulnerability management.
Strong knowledge of ServiceNow architecture, configuration, application development, integrations, data, and security.
Experience establishing architecture standards, design patterns, governance, and engineering guardrails.
Strong understanding of ITSM/ITIL, security, privacy, risk, and enterprise technology practices.
Strong communication and influencing skills across technology and business stakeholders.

Nice To Haves

Experience in financial services or another highly regulated industry.
Experience across ServiceNow products such as ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and DevOps.
Experience with enterprise-scale ServiceNow modernization or transformation.
ServiceNow CSA certification; CIS, CAD, or CTA certifications preferred.

Responsibilities

Define and maintain ServiceNow platform security architecture, standards, security patterns, guardrails, and roadmap.
Establish governance and control procedures for platform access, security configurations, applications, integrations, and customizations.
Assess the security architecture of new capabilities, plugins, releases, and major solution designs.
Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access.
Drive least privilege, Segregation of Duties (SoD), role rationalization, and periodic access reviews.
Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns.
Establish standards for table-, record-, and field-level access controls, and review complex ACL and role models.
Reduce excessive administrative privileges and legacy access structures.
Define security controls for administrator, generic, service, and integration accounts.
Establish privileged credential-management patterns using CyberArk or equivalent PAM/secrets-management technologies, including ownership, rotation, monitoring, recertification, and auditability requirements.
Define secure patterns for REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, certificates, and integration identities.
Govern scoped applications, cross-scope access, and application isolation; ensure integrations incorporate authentication, authorization, encryption, credential protection, logging, and traceability.
Establish secure development standards for JavaScript, Glide APIs, Script Includes, Business Rules, Flow Designer, Scripted REST APIs, IntegrationHub, and custom/scoped applications.
Conduct architecture, security-design, and code reviews; identify insecure customizations and remediate security-related technical debt.
Assess platform security configurations, recommend remediation, and define monitoring for privileged activity, authentication, integration identities, service accounts, and security-sensitive changes.
Support vulnerability assessments, security reviews, penetration-testing remediation, and platform-hardening initiatives.
Evaluate security implications of ServiceNow upgrades, patches, hotfixes, plugins, and new features.
Define regression validation for ACLs, authentication, authorization, integrations, and critical security controls, and incorporate security validation into ATF and release-management processes.
Establish documented security controls, evidence requirements, exception processes, and audit procedures.
Perform periodic reviews of platform access and security configurations; support internal and external audits and regulatory assessments.
Apply relevant enterprise security and privacy frameworks, including NIST and applicable ISO standards.
Serve as the ServiceNow Platform Security SME and architecture authority, guiding Platform Architects, Engineering Leads, Developers, Administrators, Identity Management, Cybersecurity, Risk, and Product teams.