Service Now Developer
About The Position
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. We are seeking a skilled and experienced ServiceNow Developer with proficiency in Configuration Management Database (CMDB) administration and development. The ideal candidate will have a strong understanding of ServiceNow’s architecture, development practices, and CMDB best practices. You will play a key role in designing, implementing, and optimizing ServiceNow modules, with a primary focus on CMDB, enabling accurate and efficient asset and configuration management. The candidate is expected to work independently, proactively identify new development and automation opportunities, and take end‑to-end ownership of implementing, fixing, and deploying changes on the ServiceNow platform.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience
- Proven experience as a ServiceNow Developer, with a focus on CMDB implementation and maintenance
- Proven prior experience in ServiceNow automation, including designing and implementing automated workflows using Flow Designer, Business Rules, and scripting
- Strong understanding of ITIL practices, particularly around Configuration and Asset Management
- Proficiency in ServiceNow scripting (e.g., JavaScript, AngularJS) and knowledge of platform APIs
- Familiarity with integrating ServiceNow with other enterprise systems via APIs and middleware
- Experienced in ServiceNow Discovery, Service Mapping, and integration with external market CMDB provisioning tools
- Hands-on experience with database concepts, including data imports, transform maps, and database design
- Strong analytical and problem-solving skills with the ability to troubleshoot CMDB and ServiceNow issues
- Familiarity with Agile methodologies and collaboration tools like JIRA, Confluence, etc
- Excellent written and verbal communication skills
- This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.
Responsibilities
- ServiceNow Development
- Design, develop, and customize ServiceNow applications and modules using best practices and industry standards
- Create and maintain ServiceNow workflows, business rules, client scripts, UI policies, and service portal configurations
- Collaborate with cross-functional teams to design innovative solutions that meet business needs
- ServiceNow Automation
- Designed and implemented end‑to‑end ServiceNow automations using Flow Designer, Business Rules, and custom JavaScript (Script Includes, Client Scripts, UI Policies, Scheduled Jobs) to streamline ITSM processes and reduce manual effort.
- Integrated ServiceNow with external systems using IntegrationHub and REST/SOAP APIs, and automated CMDB discovery, reconciliation, and data quality to ensure accurate and reliable configuration data.
- Collaborated with stakeholders to identify automation opportunities, translate business requirements into scalable solutions, and established governance and best practices including documentation, version control, and code reviews.
- CMDB Administration and Development
- Architect, implement, and optimize the CMDB to accurately track IT assets and configuration items (CIs)
- Design and manage data models, relationships, and processes within the CMDB
- Perform CMDB health assessments, including identifying orphaned or duplicate CIs and resolving data quality issues
- Integration and Support
- Develop integrations with external systems for data synchronization with CMDB (e.g., discovery tools, ITSM tools, monitoring platforms)
- Provide ongoing technical support and maintenance for CMDB and associated ServiceNow applications
- Proactively monitor and troubleshoot ServiceNow performance issues related to CMDB and resolve technical challenges
- Compliance and Governance
- Ensure CMDB and other ServiceNow modules comply with company policies and industry standards
- Enforce CMDB governance policies and procedures for data integrity, security, and scalability
- Collaborate with stakeholders to define and document CMDB standards and procedures
- Collaboration and Communication
- Work closely with business stakeholders, IT operations teams, and service owners to understand requirements and deliver effective ServiceNow solutions with CMDB improvements
- Provide user training, technical documentation, and best practices to drive adoption and efficient usage of ServiceNow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
