Service Now Developer
About The Position
We are seeking a highly skilled Service Now Developer with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong development background, excellent analytical ability, and hands-on experience with ITSM ServiceNow modules including Now Assist. Join GDIT as an Application Developer and be part of a team where your professional growth is just as important as the mission you support. Meaningful Work and Personal Impact As an Service Now Developer , your work will directly contribute to the success and stability of our ServiceNow environment. In this role, you will: Design, develop, and maintain forms, flows, catalog items, integrations, etc. Collaborate with developers, product owners, process owners, and platform engineers to define requirements. Support Agile ceremonies and uphold quality assurance throughout the lifecycle Adhere to and enforce ServiceNow and OneGDIT best practices. Support platform upgrades, patching, and deployments. Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery. Collaborate with Scrum Masters, Product Owners, and Developers. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT
Requirements
- High school diploma required; AA or Bachelor’s degree preferred
- 3 years of experience in prompt engineering, Now Assist and agentic AI.
- 5+ years of ServiceNow development experience within ITSM environment
- Strong understanding of ServiceNow architecture, modules, and platform capabilities
- Must be able to obtain within 90 days of hire: ServiceNow Certified System Administrator (CSA)
- Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
- Familiarity with Agile/Scrum methodologies
- Strong analytical, troubleshooting, and debugging skills
- Excellent communication and documentation skills
- Must be a U.S. person
Nice To Haves
- Certified Implementation Specialist – ITSM
- Certified Application Developer - ITSM
- Advanced ITSM certifications a strong plus
- ITIL v4 Certification
Responsibilities
- Design, develop, and maintain forms, flows, catalog items, integrations, etc.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the lifecycle
- Adhere to and enforce ServiceNow and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
- Collaborate with Scrum Masters, Product Owners, and Developers.
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Award-winning culture of innovation and a military-friendly workplace
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- An additional 10 paid holidays per year.
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
