Solutions Architect - Service Now

Lateral Insights • Great Falls, VA

1d • Remote

About The Position

We are seeking a Solution Architect - ServiceNow for a full-time role in the US. This position is remote and does not offer visa sponsorships. The role involves leading the design, architecture, and implementation of complex ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions. You will provide subject matter expertise on risk-related capabilities, translate business objectives into technical solutions on the ServiceNow platform, and guide technical teams through the IRM implementation lifecycle. Responsibilities include leading technical workshops, designing and documenting technical solutions, configuring and customizing ServiceNow IRM applications, developing risk-related artifacts, creating dashboards and reports, advising on platform governance and roadmap planning, conducting technical reviews, troubleshooting issues, and staying updated on ServiceNow IRM product releases and industry trends. The role also involves overseeing the development of configurations to automate risk assessments, controls testing, and issue management.

Requirements

• 10+ years of experience in systems architecture and development methodologies within an enterprise environment.
• 10+ years of experience developing reusable services in an enterprise environment.
• Strong experience with building data pipelines & data processing architectures using Azure Cloud and NoSQL technologies.
• In-depth understanding of coding languages: Java, JavaScript, Python (or equivalent).
• Sound knowledge of various operating systems and databases.
• Proven experience in engineering and software architecture design.
• Efficient communication and presentation skills (must interface with stakeholders).
• Strong organizational and leadership skills (supervising/guiding development teams).
• Experience building data warehouse architecture.
• Technical experience with Snowflake or Redshift.
• Deep functional and technical understanding of the ServiceNow IRM suite, including Risk capabilities such as Issue/Incident Management, Loss Events, etc.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• 5+ years of hands-on experience with the ServiceNow IRM, including extensive work focused on GRC processes.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating a deep understanding of risk-related processes.
• Proven track record of success in architecting and delivering significant ServiceNow IRM implementations for large enterprises.
• Expertise in core IRM capabilities such as Issue Management, Incident Management, Loss Events, Controls Testing, Risk Identification, Risk and Control Self-Assessments (RCSA), and Emerging Risk programs.

Nice To Haves

• Experience implementing IRM solutions in regulated industries such as finance and banking.
• Proficiency with Agile or other iterative development methodologies.
• Experience with other risk management software or enterprise risk processes.

Responsibilities

• Lead the design, architecture, and implementation of complex ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
• Provide subject matter expertise on risk-related capabilities, including risk identification, assessment, mitigation, and monitoring.
• Translate business objectives into effective, scalable, and secure technical solutions within the ServiceNow platform.
• Guide and mentor technical teams throughout the IRM implementation lifecycle, ensuring alignment with architectural standards and best practices.
• Lead technical workshops to implement and validate GRC/IRM requirements with business stakeholders.
• Design and document technical solutions within ServiceNow IRM that meet business objectives and leverage platform best practices.
• Configure, customize, and implement ServiceNow IRM applications and modules to support the full risk lifecycle.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Create and configure dashboards and reports to provide stakeholders with visibility into the organization's risk and compliance posture.
• Advise on platform governance, risk data models, and long-term roadmap planning for the ServiceNow IRM landscape.
• Conduct technical reviews and guide junior developers and implementation teams on risk functionality.
• Troubleshoot and resolve complex risk-related issues and provide ongoing support for implemented IRM solutions.
• Stay up-to-date with the latest ServiceNow IRM product releases, industry trends, and regulatory changes impacting risk management.
• Oversee the development of configurations that automate risk assessments, controls testing, and issue management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior