Service Network Area Manager

Cinch Home Services•,

1d•Onsite

About The Position

The Area Manager oversees members of our independent service network, including large Third-Party Accounts (TPA) within their assigned area. This role is responsible for enhancing the talents and service delivery of assigned territories (East, Central, and West Region), closely monitoring financials and customer satisfaction. As a primary liaison between Cinch Home Services and the independent member network, this is an in-market field-based position.

Requirements

4-year degree and/or certification/licensing in a commercial/residential service trade
Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points.
Experience with strategic planning to produce favorable business results.
3+ years previous management experience with an emphasis on business to business relations.
3+ years leading in a coaching and development environment.
Proven experience in managing or working with field service trades
Ability to review large amounts of data and deduce logical conclusions.
Ability to perform effectively under conditions of variable workload/priorities.
Ability to express ideas clearly and concisely, both orally and in writing.
Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements.
Ability to travel 25%+ within assigned area.
Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access)

Responsibilities

Continuously monitors network financials, service delivery, and coverage for assigned territories.
Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery.
Builds, executes, and monitors plans to achieve favorable business results.
Regularly visits/contacts territory service providers to promote the business relationship.
Leverages available reporting suite and audits aggregates of claims to identify targets for improvement.
Delivers and attains regular feedback to service providers and process improvement.
Conducts tech ride along visits with key providers to provide insight on process improvement and offer development to business partners.
Provides sales training on point of need and ancillary service offers.
Remains abreast to the latest industry best practices.
Acts as a liaison between Cinch Home Services and assigned service providers.
Assists with claims escalations.
Assists with onboarding and initial training of service providers.
Evaluates Service Provider Membership Applications to ensure up-to-date compliance.
Analyzes and promotes coverage areas which provide financial, service delivery, or coverage improvements.
Establishes point of contact between service provider and Cinch Home Services.
Solicits and shares expectations related to network membership.
Prepares providers for seamless interactions with various internal business units and systems.
Assists trade show/site visit recruiting activities within region.
Performs other duties as assigned.