Area Service Manager

Global IID Parent LLC • Honolulu, HI

16h • $76,000 - $84,000 • Hybrid

About The Position

The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.

Requirements

• High School Diploma or equivalent.
• 3+ years of experience in field operations, service operations, logistics, sales operations, or another operationally focused role preferred.
• Experience in a customer-facing, contractor/vendor-facing, or sales-oriented role preferred; service technician experience is a plus but not required.
• Strong written and verbal communication skills required, with the ability to build relationships, support field teams, and drive operational follow-through.

Responsibilities

• Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors
• Support and troubleshooting with field personnel inquiries
• Continuous education into 12V technology and advancements
• Fulfill daily operational duties of assigned area
• Operate a clean, organized and hazard free work environment
• Conducts quality assurance inspections of all facilities, at least once quarterly
• Maintain a positive and caring atmosphere for customers and employees
• Ability to think independently and work through service challenges consistently
• Sells and trains new contractor facilities, maintaining and growing the service network
• Support of internal departments and personnel, assisting at any opportunity presented
• Timely submission of required reports and expenses
• Directs, coordinates and participates in corporate initiatives to improve efficiency
• Correspondence with management when challenges are presented
• Maintain the integrity, confidentiality and security of pertinent information and records
• Adherence to all state and federal rule, regulation and statute
• Availability to take after-hours and weekend calls
• Partner contractor shops to manage inventory levels, ensuring sufficient units and materials are available to support scheduled installations and weekly service demand.
• Conduct routine inventory audits and monitor shipping, receiving, returns, and hub transfers to maintain accurate stock levels, reduce discrepancies, and improve overall inventory control.
• Any other duty, as assigned

Benefits

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED