Associate Area Manager (Service Network)

Cinch Home Services•,

1d•Remote

About The Position

The Associate Service Network Area Manager is responsible for driving operational, financial, and customer-experience performance across a network of independent service providers (ISPs) within an assigned geographic territory. This field-based leader serves as the primary liaison between Cinch Home Services and the ISP network, reporting to the respective region’s Area Manager, ensuring consistent delivery of high-quality service, financial discipline, optimized coverage, and continuous provider development. This role blends strategic planning, contractor relationship management, performance analytics, and on-site support on a needs basis to advance network readiness, capacity, and service excellence.

Requirements

Bachelor’s degree in Business, Operations, Supply Chain, Communications, or related field—or equivalent combination of education and professional experience.
3+ years of management or field-based operational leadership experience with emphasis on B2B relationship management.
3+ years coaching or developing contractors, technicians, or field teams across HVAC, plumbing, appliance repair, electrical, or related skilled trades.
Strong understanding of residential HVAC, plumbing, and appliance systems—including repair procedures, parts, and cost structures.
Demonstrated ability to interpret and analyze complex datasets, financials, KPIs, and coverage metrics.
Ability to manage multiple priorities under changing conditions while maintaining high levels of execution quality.
Excellent communication skills with the ability to translate expectations clearly across diverse provider audiences.
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and comfort learning new operational systems and reporting platforms.
Ability to read, understand, and summarize contract terms, warranty agreements, and provider documentation.
Valid driver’s license and ability to operate in variable residential environments.
Strong professional presence, relationship-building acumen, and problem-resolution skills.
Commitment to fostering a high-performance provider network rooted in quality, safety, compliance, and customer satisfaction.
Must have the ability to travel 25%+ within assigned territory.
Recent graduate with a Bachelor’s degree in Business, Operations, Supply Chain, Communications, or related field, with 0–2 years of relevant experience.
Demonstrated leadership, initiative, or project ownership through internships, campus organizations, athletics, or part-time roles.
Exposure to customer service, operations, logistics, vendor coordination, or field service environments through internships or early career roles.
Strong analytical and problem-solving skills with ability to interpret data, identify trends, and recommend solutions.
Effective communication skills with the ability to build relationships and influence outcomes across internal teams and external partners.
High learning agility with interest in developing knowledge across trades (HVAC, plumbing, appliance repair) and field operations.
Willingness to travel and spend time in the field to support provider relationships, ride-alongs, and operational execution.

Responsibilities

Monitor network financials, operational KPIs, customer satisfaction, and coverage trends to identify business risks and opportunities.
Develop, document, and execute strategic improvement plans to enhance profitability, cycle time, customer outcomes, and territory coverage.
Conduct data-driven analysis of claim volumes, severity, technician performance, and service patterns to improve efficiency and reduce cost leakage.
Maintain frequent, structured B2B engagement with key accounts and service providers to ensure ongoing alignment to goals.
Conduct regular business reviews, ride-along visits, and on-site coaching sessions to elevate service quality, technical performance, and consistency.
Deliver point-of-need coaching on customer experience standards, warranty expectations, pricing accuracy, repair vs. replace reasoning, and ancillary sales opportunities.
Provide direct support for escalated claims, service disputes, and complex customer situations to ensure resolution aligned with policy and customer satisfaction targets.
Promote awareness of industry best practices, emerging technical standards, and new product or service expectations relevant to HVAC, plumbing, appliance, and other trades.
Support the sourcing, onboarding, and activation of new ISPs to meet regional capacity requirements and reduce coverage gaps.
Ensure provider applications meet compliance requirements, licensing standards, insurance thresholds, and background parameters.
Prepare new providers for seamless interactions with Cinch systems, workflows, home warranty processes, and claims handling expectations.
Reinforce adherence to service protocols, safety requirements, jobsite expectations, and consistent quality standards.
Evaluate market conditions, provider capacity, and geographic coverage to identify expansion or performance improvement needs.
Recommend and execute targeted recruitment strategies, including trade shows, local events, and direct outreach.
Analyze territories for financial and service-delivery benefits of adding new trades or strengthening existing provider availability.
Serve as the regional point of contact to internal teams (claims, customer care, quality assurance, dispatch optimization, and finance).
Present performance results, root-cause analysis, and improvement recommendations to leadership.
Advocate for ISP improvement needs and maintain open communication channels to strengthen long-term strategic partnerships.