Service / Measure Technician

Window World of Buffalo, Rochester, Syracuse, and Jamestown • Village of Depew, NY

5d • $28 - $32

About The Position

Window World is seeking a full-time Service Technician to service previously installed windows and doors, helping ensure customer satisfaction through professional workmanship and timely issue resolution. The technician also measures windows and doors for new orders and handles smaller installation jobs as needed. The role involves traveling to customer homes in the Syracuse and Rochester coverage area in a Window World-provided service van.

Requirements

• Experience with window and door installation or service.
• Experience measuring.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• High attention to detail and pride in craftsmanship.
• Valid driver’s license and clean driving record.
• Ability to lift heavy products and work in varied weather conditions.

Responsibilities

• Travel to customer homes in a company-provided van to diagnose and resolve service-related issues.
• Measure windows and doors for ordering.
• Troubleshoot product or installation issues and complete repairs with minimal need for follow-up.
• Handle smaller installation jobs as needed.
• Maintain a clean, professional work area in customers’ homes and in the service van.
• Complete necessary paperwork, including service reports and customer acknowledgments.
• Coordinate with internal teams to resolve service tickets efficiently and on time.

Benefits

• 401(k)
• 401(k) matching
• Company vehicle and tools as needed, with gas and transportation costs covered.
• Competitive pay with opportunities for bonuses and performance incentives.
• Health insurance
• Paid time off and holidays
• Full-time hours and consistent work throughout the year.
• Regular team events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed