Service / Measure Technician
About The Position
The Service/Measure Technician takes accurate measurements for remodeling projects and provides professional customer service throughout the customer experience. The role addresses service requests promptly, assesses job sites for conditions that could affect installation or product fit, records findings, and communicates relevant information to the project and installation teams. The technician serves as a customer contact, answering questions, clarifying expectations and timelines, and helping resolve concerns. This is a field-based role that involves traveling to customers’ homes and job sites. The technician completes and documents service calls within established timeframes, maintains tools and a vehicle, prepares service documentation, and follows applicable safety protocols, company policies, and local regulations. The role requires lifting and carrying up to 50 pounds and may involve working in varying weather conditions, as well as standing, kneeling, and crouching for extended periods. Scheduling is flexible, with some evening and weekend work based on customer needs.
Requirements
- At least 2 years of experience in a service-related role.
- Strong attention to detail and ability to take accurate measurements.
- Excellent communication and interpersonal skills for working with customers and internal teams.
- Ability to manage time efficiently and prioritize tasks effectively.
- Ability to work independently and manage a busy schedule.
- Valid driver’s license and reliable transportation.
- Ability to lift and carry up to 50 pounds.
- Ability to work in various weather conditions and stand, kneel, and crouch for extended periods.
Nice To Haves
- Service-related experience in the home improvement or remodeling industry.
- Basic understanding of home remodeling or construction.
Responsibilities
- Take accurate measurements in customers’ homes to determine appropriate product sizing for installation.
- Assess job sites for challenges or special conditions that could affect installation or product fit.
- Record detailed measurement and site information and communicate findings to the project team.
- Answer customer questions and concerns before, during, and after measurements.
- Maintain a professional, positive demeanor and build trust through clear communication and service.
- Serve as a customer liaison regarding service expectations and timelines.
- Complete service calls within established timeframes and accurately document interactions, measurements, and site assessments.
- Maintain a clean and organized work environment, including tools and vehicle.
- Prepare and submit service documentation to support follow-up and accurate records.
- Collaborate with installation teams by sharing accurate measurements and site-specific information.
- Communicate potential issues or adjustments to the Service Manager and installation team.
- Help resolve customer concerns or issues in a timely and professional manner.
- Follow safety protocols, company policies, and local regulations at job sites.
- Properly use and maintain equipment, tools, and technology needed for service calls.
- Maintain professionalism and quality in customer interactions and measurements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
