Service Manager

RDO Equipment Co. • Riverside, CA

7d • $78,000 - $90,000

About The Position

Ready to take your career to the next level? Lead a talented team of technicians
as a Service Manager at RDO Equipment Co. In this position you’ll manage
workorders, oversee scheduling, build customer relationships and create a
supportive, productive shop environment. Join the team today and build a career
you’re proud of.

Why RDO?
When you join RDO Equipment Co., you’ll become part of an industry-leading team
providing a world-class experience for customers who do vital work. We deal in
iron from the world’s leading equipment and technology manufacturers, but we’re
a people business first. RDO has grown from humble roots, guided by a family’s
values, and shaped by the strengths, voices and entrepreneurism of our team
members.

RDO Equipment Co. has a network of seven construction stores in the Southwest.
This region is home to some of the fastest-growing construction markets in the
U.S. Join RDO in Riverside, where you'll work to help customers in this area do
the important work of building our nation. RDO supports many major contractors
and companies in this region, all of them enjoy the competent, experienced
partnership our team members provide. Are you ready to join them?

Requirements

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

• $78,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page. [https://www.rdoequipment.com/careers/benefits] A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. [https://www.rdoequipment.com/about-rdo/core-values]
• People-first culture: In Irving, we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each other’s success and helps one another.
• A culture of safety: Weekly safety meetings and once-a-month safety committee meetings open to all team members.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth — especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed