Service Manager

Tuckahoe Holdings, LLC•Paducah, KY

11d•$50,000 - $65,000•Onsite

About The Position

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Manager Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Requirements

A minimum of three years’ successful management experience, within the construction industry preferred.
Excellent organizational skills.
Demonstrated ability in providing excellent service to both internal and external customers through effective communication
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
High school diploma or equivalent.

Nice To Haves

construction industry experience

Responsibilities

Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
Collaborate with company management to support and implement growth strategies
Other tasks as assigned by management.