Service Manager

Camping World • St. Albans, VT

7d • Onsite

About The Position

Camping World is seeking an Operations Manager for our growing team. This role is responsible for maximizing installation sales, installation fees, and service fees by ensuring quality, timely product installations and repairs. The Operations Manager will supervise daily Service Department activities, including shop personnel, and provide support with technical installations. They will also train employees on new products and safety procedures, monitor work schedules, customer feedback, technician productivity, and labor control reports. The role involves tracking monthly departmental results, reviewing the departmental budget with the Service Manager, and ensuring productivity standards are met. Additionally, the Operations Manager provides 'cradle to grave' customer service, may answer phones, and performs other miscellaneous duties as assigned, including potential cross-training.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

Nice To Haves

• Forklift experience/certification preferred or ability to be certified required

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides "cradle to grave" customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Medical insurance (for full-time associates)
• Dental insurance (for full-time and part-time associates)
• Vision insurance (for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed