Service Manager

Ewald Automotive Group•Delafield, WI

About The Position

Ewald Automotive Group is seeking an experienced, customer-focused leader to oversee and grow a dealership service department. The role is responsible for day-to-day service operations, developing a high-performing team, and ensuring exceptional customer satisfaction. The department is described as a busy location serving more than 20,000 customers, with support from in-house HR, Marketing, IT, and building maintenance teams. The position offers a competitive starting salary and performance pay plan based on experience, a five-day workweek, professional business management training, and an annual bonus recognition program. The workplace includes a modern, maintained facility and equipment. Benefits include health, dental, and vision insurance; life and disability insurance; a 401(k) with employer match; paid time off and holiday pay; and an employee discount program.

Requirements

Proven leadership experience in an automotive service department.
High CSI (Customer Satisfaction Index) and ESI (Employee Satisfaction Index) scores.
Strong organizational and communication skills.
Ability to thrive in a fast-paced environment.
Detail-oriented and committed to excellence.
Valid driver's license.

Nice To Haves

Ford experience and certification preferred.

Responsibilities

Forecast service department goals and objectives and work to achieve them.
Monitor department performance using reports, tracking systems, and customer surveys.
Recruit, train, and motivate shop employees.
Ensure compliance with manufacturer warranty and policy procedures.
Direct and schedule department staff to maximize efficiency.
Prepare pricing guides and maintenance menus for common labor operations.
Coordinate with the Parts Department to ensure timely parts availability.
Maintain strong customer relationships and ensure high satisfaction ratings.
Provide technical training and coaching to team members.