Service Manager (Pump, Power & HVAC)
About The Position
EquipmentShare is hiring a Service Manager at our Advanced Solutions rental facility in Bridgeport, WV. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). The Service Manager will use EquipmentShare's technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. This role involves coordinating and supervising the quality performance of equipment mechanics and service personnel, scheduling repairs for customer and company-owned rental equipment, and maintaining customer relationships to ensure satisfaction and provide updates on how EquipmentShare can improve their business. The Service Manager will also promptly respond to customer inquiries and resolve complaints, and is responsible for employee training, development, and maintaining a safe work environment.
Requirements
- Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Adaptable to the fast pace of a growing company.
- Able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
- Competitive, but thrive in a team oriented environment.
- Superior customer service, teamwork and verbal/written communication skills.
- High School diploma, Trade school certificate preferred.
- Experience in field service, maintenance and repair preferred.
- Experience leading maintenance teams.
- Valid driver's license with acceptable driving record.
- Must be at least 21 years old to operate company vehicle.
- Must be able to move, stand, stoop and bend freely.
- Must be able to lift up to 50 pounds at times.
- Must pass a 10 panel drug screen.
Nice To Haves
- Industry knowledge (rental industry or a related construction field).
- Experience and/or a background in the construction industry.
Responsibilities
- Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
- Use technology to create, assign, and monitor work orders.
- Track machine service intervals.
- Order parts.
- Diagnose issues faster by pulling data from hundreds of makes and models.
- Determine the root cause and corrective action for each issue quickly.
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Schedule repairs for customer and company-owned rental equipment.
- Maintain and nurture existing customer relationships to ensure 100% satisfaction.
- Keep customers up-to-date about new or additional ways EquipmentShare can help improve their business.
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
- Employee training and development.
- Maintain a safe work environment.
Benefits
- Monthly Family Dinner Night
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
