Service Manager (Pump, Power & HVAC)

EquipmentShare•Tyler, TX

1d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at our Advanced Solutions rental facility in Tyler, TX. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). The Service Manager will use EquipmentShare's technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. This role requires coordination and supervision of equipment mechanics and service personnel, scheduling repairs for customer and company-owned rental equipment, and maintaining customer relationships to ensure satisfaction. The Service Manager will also be responsible for promptly responding to customer inquiries, requests, and complaints, as well as employee training, development, and maintaining a safe work environment.

Requirements

Industry knowledge (rental industry or related construction field).
Innovative and dependable.
Ideally three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Adaptable to the fast pace of a growing company.
Ability to quickly learn and stay up-to-date on EquipmentShare products and services.
Competitive, but thrive in a team-oriented environment.
Superior customer service skills.
Teamwork skills.
Verbal and written communication skills.
High School diploma.
Experience in field service, maintenance, and repair preferred.
Experience leading maintenance teams.
Valid driver's license with acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Must be able to move, stand, stoop, and bend freely.
Must be able to lift up to 50 pounds at times.
Ability to pass a 10-panel drug screen.

Nice To Haves

Trade school certificate preferred.
Experience and/or a background in the construction industry.

Responsibilities

Create, assign, and monitor work orders using company technology.
Track machine service intervals.
Order parts.
Diagnose issues by analyzing data from various equipment makes and models.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer and company-owned rental equipment.
Maintain and nurture existing customer relationships to ensure satisfaction and keep them informed of EquipmentShare's capabilities.
Respond to and resolve customer inquiries, requests, complaints, or other communications.
Oversee employee training and development.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly Family Dinner Night
Competitive compensation
Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools