Service Manager

Lithia & Driveway • Miami, FL

1d • Onsite

About The Position

Subaru of North Miami, part of the Lithia & Driveway family (Fortune 500), is growing fast and looking for an experienced Service Manager to lead a high-performing team. If you have a proven track record in fixed operations, strong leadership skills, and a passion for delivering exceptional customer service we want to talk to you.

Requirements

• 3/4+ years of experience as a Service Manager in a dealership
• Strong leadership and team-building skills
• Excellent communication and problem-solving abilities
• Process-driven with strong attention to detail
• Ability to drive results and exceed performance goals
• Valid driver’s license with acceptable driving record
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Lead, recruit, train, and develop service staff
• Drive productivity, efficiency, and profitability in the service department
• Coach Service Advisors daily to improve performance and customer experience
• Ensure technicians are trained and equipped to meet customer needs
• Maintain high CSI and resolve customer concerns professionally
• Oversee repair order accuracy, compliance, and manufacturer standards
• Manage warranty, receivables, and service processes
• Monitor KPIs, control expenses, and drive revenue through reporting (MIS)
• Maintain a safe, clean, and organized service environment (OSHA compliant)
• Lead daily/monthly meetings and ensure team accountability

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED