Service Manager

Allied Universal • Mobile, AL

2d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and ensure the safety and well-being of the people and places protected. The Service Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and maintain client-specific security standards. The role manages frontline personnel and client relationships, oversees staffing and payroll processes, and uses company AI technology and Business Intelligence platforms to improve scheduling and operational performance. The position also supports safety, training, and compliance while managing uniforms, equipment, and supplies.

Requirements

• Meet one of the following education and experience combinations: a bachelor's degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate's degree in one of those fields and at least three years of that experience; or a high school diploma or equivalent and at least five years of that experience.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading the development and retention of a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Skill managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Meet applicable state or local licensing requirements, which may be required before employment.
• Valid driver's license if driving a company vehicle or a personal vehicle while conducting business.

Nice To Haves

• Professional, articulate, and able to use good independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Ensure security protocols and standards are consistently upheld.
• Independently manage frontline supervisors and security officers, meet client-specific contractual hours, and proactively minimize unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers.
• Execute payroll, performance evaluations, and employee relations activities.
• Serve as the primary client contact and provide service that protects people and property.
• Use Allied Universal AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond professionally to escalated issues and coordinate with clients and internal teams.
• Maintain training, safety, and operational standards and manage uniforms, equipment, and supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager