Service Manager

Redline Equipment•Litchfield, MI

10d

About The Position

The Service Manager leads and develops the service team to provide excellent customer service. The role combines mechanical and technical knowledge with an understanding of financial objectives and the ability to complete administrative tasks. The manager oversees service department performance, customer satisfaction, workflow, equipment and facility standards, warranty and manufacturer campaigns, and safe operations. Redline Equipment is an agricultural equipment dealership with nine locations throughout the Midwest, with Case IH as its primary equipment brand. Its core values are Heroic Customer Support, Golden Rule, Community, Transparency, and Continuous Improvement & Employee Growth.

Requirements

High school diploma or GED.
Five years of service or mechanical experience working with farm equipment, heavy equipment, or diesel engines.
Successful experience leading a team.
Proven track record in customer service and communications.
Ability to use a desktop or laptop computer, including Microsoft Office Suites.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Supervise Service Department staff to develop and sustain strong employee performance, budget achievement, and morale aligned with the company’s mission and core values.
Align and implement company policies, standard operating procedures, bulletins, and campaigns.
Schedule service work by priority and maintain an orderly workflow.
Advise customers about necessary repair services and preventative maintenance.
Create and implement strategies to improve sales and customer satisfaction.
Resolve customer issues promptly according to company guidelines.
Analyze market demand to support current and future workflow availability.
Maintain dealer standards for vehicles, facilities, tooling, and training.
Promptly evaluate and recondition trade-in equipment.
Ensure warranty claims are processed according to policy.
Complete PIP and campaigns according to manufacturer guidelines.
Maintain service tools and service vehicles in good condition.
Maintain safe facilities, equipment, and operations.
Ensure service vehicles and drivers are maintained, roadworthy, safe, and compliant with regulations and company policies.
Ensure repairs are accurate and meet dealer standards, and inspect completed work as appropriate.
Maintain accurate departmental time records, including overtime, on-call scheduling, and vacation approvals.
Perform other related duties as assigned.