Service Manager

VANTAGE MOBILITY LLC • Dayton, NJ

10d

About The Position

The Service Manager oversees service operations to ensure high-quality workmanship, customer satisfaction, and efficient workflow. The role manages service technicians, coordinates service activities, and ensures compliance with company standards, safety requirements, and applicable regulations. The Service Manager helps maintain service excellence and support operational goals.

The position manages daily service operations, including scheduling, workflow, and resource allocation; supervises, trains, and supports service technicians; ensures repairs, installations, and service work are completed accurately and on time; addresses service-related customer concerns; monitors performance metrics and implements improvements; maintains safety compliance; and coordinates with other departments.

Work may take place in an environment with manufacturing equipment, moving mechanical parts, noise, fumes, or varying temperatures. This is designated as a safety-sensitive position, and employees must comply with OSHA requirements and company safety policies and procedures. Vantage Mobility is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.

Requirements

• High school diploma or equivalent; an associate or bachelor’s degree is preferred, or an equivalent combination of education and experience.
• Previous experience in a service, manufacturing, production, or automotive-related environment.
• Strong technical, mechanical, or service management skills relevant to mobility or vehicle service operations.
• Valid driver’s license; additional technical certifications as applicable.
• Strong leadership and team management skills.
• Ability to troubleshoot technical and service-related issues.
• Excellent organizational and time-management skills.
• Effective communication and customer service abilities.
• Ability to stand, walk, bend, and kneel for extended periods.
• Ability to lift and move materials up to 50 pounds.
• Ability to work safely around machinery, tools, and manufacturing equipment.

Nice To Haves

• Associate or bachelor’s degree.
• Previous supervisory or management experience.
• Experience in mobility equipment, vehicle upfitting, or automotive service operations.
• Familiarity with service management systems and scheduling software.

Responsibilities

• Manage daily service operations, including scheduling, workflow, and resource allocation.
• Supervise, train, and support service technicians to meet quality, safety, and productivity standards.
• Ensure repairs, installations, and service work are completed accurately, on time, and in compliance with company and regulatory requirements.
• Serve as a point of contact for service-related customer concerns and resolutions.
• Monitor service performance metrics and implement process improvements.
• Maintain compliance with safety standards, policies, and procedures.
• Coordinate with other departments to support operational efficiency and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED