Service Manager - Fire

Cintas • Conshohocken, PA

2d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The role oversees team performance, hiring, and performance management while fostering a safe working environment and resolving customer-related issues. The Service Manager trains the team on effective sales techniques, supports customer satisfaction and goodwill at customer sites, and works toward sales, profit, inventory, and payroll goals while managing a budget and addressing operational issues that affect service.

The position includes hands-on support of direct reports, such as accompanying service representatives or visiting customers independently when needed to assist with product or service pickup and delivery. The manager drives a company-owned vehicle to customer locations and may lift and carry products and walk them in and out of customer accounts while maintaining high-quality service and customer goodwill. The role also involves performing managerial duties.

Requirements

• Valid driver's license.
• High School Diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire team members and manage their performance.
• Manage the overall performance of the Service team.
• Provide leadership by fostering a safe working environment.
• Successfully resolve customer-related issues.
• Train the team on effective sales techniques.
• Perform goodwill visits at customer sites while maintaining a high level of customer satisfaction.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Provide hands-on support to direct reports, including accompanying service representatives or visiting customers independently when necessary.
• Assist with pickup and delivery of products or services at customer locations.
• Drive a company-owned vehicle to and from customer locations.
• Lift and carry Cintas products and walk them in and out of customer accounts.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits with premiums below the national average.
• Four medical plan options, including one plan offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED