Service Manager

Terminix•Houston, TX

About The Position

The Service Manager is a leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver Terminix services effectively and provide outstanding customer service. The manager ensures the team operates efficiently, completes routes, complies with regulations and safety standards, and maintains high customer satisfaction. The role also supports training, service quality, inventory management, and customer issue resolution.

Requirements

Associate degree required; a four-year degree is highly desirable.
Valid driver's license from the state of residence.
One to two years of related experience is helpful but not required.
Ability to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and capacity to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Basic to intermediate math aptitude for calculations related to sales and service.
Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

A four-year degree.
Willingness to relocate.
One to two years of related experience.

Responsibilities

Monitor branch scheduling and ensure Pest Technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate ongoing training of local sales and service teams.
Lead and motivate Pest Technician teams to provide outstanding service delivery and maintain customer satisfaction.

Benefits

Company-paid comprehensive training and licensure.
Company vehicle, gas card, cell phone, and laptop.
Competitive compensation and performance incentives for many roles.
Career advancement and growth opportunities.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off, including vacation and sick days.
Company-paid holidays and floating holidays.
Tuition reimbursement for full-time colleagues.
401(k) retirement plan with company matching contributions.
Health and wellness benefits, with full-time colleagues eligible to enroll immediately upon hire and benefits starting on day one.
Training and development programs.
A workplace mindset prioritizing health, safety, and flexibility.