PT Service Manager
About The Position
The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge. This role requires exercising good judgment and initiative to supervise and direct the activities of the store, maintaining a sense of urgency to meet deadlines while delivering quality team service. The Service Manager must organize work for a smooth workflow, communicate effectively, coordinate staffing schedules, and direct and train employees. They must also maintain a cooperative and professional demeanor, keep confidences, foster good working relationships, and follow directives. Learning and understanding the accurate use of all equipment, policies, and procedures is essential, as is recognizing urgent situations.
Requirements
- A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.
- If a sales/cashier or shoe associate with less than 45 days of employment with Melrose, a minimum of 2 months of prior supervisory experience that can be verified.
- Must fill out promotion request form and submit to HR.
- For Bronze & Silver Stores: Must be a minimum of 18 years old. If still in high school, must be a senior.
- For Gold & Platinum Stores: Must be a minimum of 18 years and out of high school.
Responsibilities
- Provide customers with quality team service.
- Maintain clean and organized surroundings according to company standards.
- Share responsibility and accountability for sales performance.
- Ensure productivity of staff.
- Implement loss prevention measures.
- Oversee merchandising.
- Ensure safety and operating functions of the store.
- Supervise and direct store activities.
- Maintain a sense of urgency and meet deadlines.
- Organize work for a smooth workflow.
- Communicate effectively.
- Coordinate staffing schedules.
- Direct and train employees.
- Maintain a cooperative and professional demeanor.
- Keep confidences and maintain good working relationships.
- Follow written and verbal directives.
- Learn and understand the accurate use of all equipment, policies, and procedures.
- Recognize urgent situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
