Service Manager

Pros Mechanics•Levittown, PA

2d•$90,000 - $150,000

About The Position

The Service Manager oversees service operations and leads technicians specializing in the maintenance and repair of construction and aerial lift equipment. This hands-on leadership role is responsible for keeping operations efficient while maintaining high standards for safety, quality, productivity, and customer satisfaction. The manager oversees daily service department operations, coordinates workflow and resources, monitors performance and costs, supports and develops technicians, and communicates with customers about service needs, repair recommendations, costs, and timelines. The role also ensures accurate service documentation and compliance with company policies, equipment safety standards, and applicable regulations, while identifying ways to improve processes, reduce downtime, and increase productivity.

Requirements

Previous experience managing or supervising a service department in the heavy equipment, construction equipment, aerial lift, or related mechanical service industry.
Strong knowledge of equipment maintenance, diagnostics, and repair processes.
Solid understanding of hydraulic, electrical, mechanical, and diesel systems.
Proven ability to lead, motivate, and develop technicians.
Strong organizational, problem-solving, and decision-making skills.
Experience coordinating service schedules, parts, work orders, and customer communications.
Understanding of service department productivity, labor costs, and profitability.
Excellent customer service and communication skills.
Proficiency with computers and service management software.
Commitment to workplace safety and quality workmanship.
Successful candidate must undergo pre-employment criminal record, drug, and motor vehicle record checks.

Nice To Haves

Experience working with boom lifts, scissor lifts, excavators, loaders, or similar machinery.
Experience managing engine rebuild and repair operations.

Responsibilities

Oversee daily service department operations, including maintenance and repair of construction and aerial equipment.
Supervise, support, and develop heavy equipment mechanics and technicians.
Coordinate workflow, prioritize repairs, and allocate resources to meet service deadlines.
Monitor technician productivity, work quality, and overall department performance.
Ensure equipment is diagnosed and repaired accurately and efficiently.
Provide technical guidance on complex mechanical, hydraulic, electrical, and diesel-related issues.
Coordinate service scheduling, work orders, parts requirements, and repair estimates.
Communicate with customers about service needs, repair recommendations, costs, and timelines.
Manage customer concerns and maintain a high level of customer satisfaction.
Monitor labor costs, parts expenses, service profitability, and operational efficiency.
Ensure compliance with company policies, equipment safety standards, and applicable regulations.
Maintain accurate service records, documentation, and performance reports.
Support technician recruitment, onboarding, training, and ongoing professional development.
Identify opportunities to improve service processes, reduce downtime, and increase productivity.